Terms of Service

Terms of Web Hosting Services

1. Introduction

1.1 dwh.dataways.gr is a Shared Web Hosting product and services website created by Dataways SA, hereinafter referred to as the Company, based in Thessaloniki, at 27, G. Scholis Ave. , with Tax ID EL800623125 and Tax Office "FAE Thessalonikis". The following terms and conditions will apply to the use of the above-mentioned Company website located at https://dwh.dataways.gr . By using this website and the services provided by the Company, the users indicate the full acceptance of the terms and conditions of the present or future set by the Company.

1.2 If a user does not agree to these terms and conditions, he / she must not use the services of the Company's website. Users of the Company's services or visitors to dwh.dataways.gr will be referred to hereinafter as "Customer", regardless of whether they make orders for services or products from the Company.


2. Intellectual Property Rights

2.1 This site is one of the official online stores of the Company. The content of the website, including images, graphics, photographs, designs, texts, services and products, are intellectual property of the Company and are protected by the relevant provisions of Greek law, European law and international conventions.

2.2 It is prohibited to copy, transfer, resell, distribute, process, generate derivative material about the source of the content of the website. Any reproduction, re-issue, upload, transmission or any other use of the Content in any manner or medium for commercial or other purposes is permitted only upon prior written permission of the Company or any other copyright holder. Names, images, logos and distinctive features representing the Company or third parties and their products or services are trademarks of the Company or third parties protected by the relevant trademark laws. Their appearance on the website should in no way be construed as a transfer or assignment of a license or right of use.


3. Services and Corporate Responsibility

3.1 The Customer assures that the material "uploaded" to the server will be ready and will not need any further processing by the Company to operate. The Company has the right to access the Customer's files, web pages and data.

3.2 The Company communicates to the customer by email the way in which it can access its Control Panel and how to publish its files on the Internet, installing its email accounts and its Control Panel.

3.3 The Customer agrees that he / she has the necessary knowledge to construct / publish on the Internet his / her web pages and that the Company is not responsible for giving this knowledge or other programming knowledge to the Customer or for training him / her. The Company is not obliged to provide technical support other than those specified herein. The Company could exceptionally, if it wishes, provide support and suggestions on issues not related to hosting the site (additional Technical Support).

3.4 Any request for additional Technical Support may be rejected by the Company with or without reason. It is the exclusive choice of the Company if it will provide any additional Technical Support and if done once, it may be terminated at any time without notice and without any liability or liability for the Company.

3.5 The Company does not control the content of information passing through its network of servers, nor does it guarantee the reliability of any information displayed on the Internet through or through its services. In addition, it does not warrant the commercial or personal creditworthiness of anyone present on the internet or the fulfillment of any specific promises / offers by third parties and is not responsible for any damages that may occur to the customer or to those who deal with him, including the loss of data, cause of delays, or interruption of services for any cause, error or omission.

3.6 The use of any information provided via the Internet is the responsibility of the person using it and the Company has no responsibility for the accuracy and quality of this information. The connection speed reported on the website represents the speed to the mains network and not the speed from end to end.

3.7 The Company has no responsibility for any damage caused in case of unavailability of the network or the system and does not guarantee that the hosting service will be uninterrupted or there will be no error due to the specific nature of the Internet and the networks through which they are distributed the information.

3.8 The Company, under any circumstances and circumstances and for any reason, has no responsibility for any damage resulting from the use, availability or unavailability of the services it offers.

3.9 The Company regularly upgrades the software running on its servers in order to maintain security levels at the highest level and to provide the latest versions of the software. It is the sole responsibility of the client to update his / her web pages (the php code, mysql queries etc. of the websites that the Customer maintains at the site provided by the Company) so that they are compatible with the Company's servers. The Company is not responsible for any loss, damage and moral damage resulting from these upgrades as well as the customer's inability or reluctance to adapt its websites to the upgraded versions of the various applications and programming languages ​​installed on its servers Company.

3.10 The Company shall not be liable or liable for any loss, damage and non-material damage resulting from a failure to provide services or Technical Support, and the Customer is bound to accept that it will not raise any claims whatsoever.

3.11 The Company periodically backs up files and databases of Customers who use hosting services on its servers. The Company assumes no liability if the backup is not up to date or can not be used. File recovery from backup is charged. The Customer is required to keep a backup of its files and databases using the corresponding Backup / Restore tool provided through the Control Panel.

3.12 The Company will work with law enforcement authorities regarding the site, data, e-mail and customer content. This may lead the Company to disclose all information provided to the Company, including information on the Company's servers, records, and customer databases.

3.13 The Company is not liable to customers / users for any damages that may arise from the execution or not of their order or from the provision of the service. It also reserves the time of delivery of products / services in cases of force majeure.

3.14 The Company enters into partnerships or alliances with other companies and suppliers. The Customer acknowledges and agrees that the Company shall in no event be liable for the products or services of any third party nor shall it be liable and exposed to the customer or any third party for any claims arising out of the provision of such products or services.

3.15 If the server hosting your hosting package has a physical downtime greater than 0.1% within a calendar month, you can receive a month in credits in your account.The approval of credits is at the discretion of the company and depends on the reasoning you declare. Data from third-party server monitoring can not be used as evidence for a variety of reasons, such as third-party network capacity / availability, etc. Server availability is defined as the availability of the operating system and the Web Server, which may differ from the availability of other individual services. To request credits for your account, please email us at hostmaster [@] dataways.gr, sending your reasoned request. All requests must be sent by email. The availability guarantee applies only to webhosting packages.

3.16 All web hosting accounts automatically display a "Under Construction" page once they are activated. This page informs users that the hosting account has been created in the Company. The "Under Construction" page can be removed by the user at any time, once it has access to the web hosting account. The "Under Construction" page may include items such as,

(i) links to products or services of the Company

(ii) advertisements for third - party products and services;

(iii) information search form on the Internet.


4. Regulation of Management and Assignment of Domain Names

4.1 The customer / user and / or future owner of the domain names must read, understand and agree with the Regulations for the Management and Assignment of Domain Names and all their modifications. On the EETT website http://www.eett.gr there are all regulatory texts for .GR domain names and any modifications thereto. 

4.2 The Company has no responsibility if , prior to or after payment of the customer's order, the selected domain has been patented by another, while the Company completes the guarantee after confirmation of the Customer's payment. If this happens, the customer can search for and register another domain.

Domain name registration is not completed until the client's payment is confirmed by the company's accounting department. Confirmation by the accountant is within 1-2 business days of the deposit date. If the customer wants to immediately register and activate his domains, he should choose a credit or credit payment.

4.3 .COM, .NET, .ORG, .INFO, etc. domain names that have been updated within 45 days in their current registrar are not renewed for one additional year by transferring them to the Company as foreseen.



5. User Liability and Unauthorized Use

5.1 The Customer accepts that he will not use the Company's Web site, its services and servers for:

a. sending, posting, transmitting or transmitting any content is illegal, harmful, threatening, abusive, libelous, defamatory, defamatory, vulgar, obscene, libelous, violating someone else's privacy, showing empathy or expressing racial, national or other discrimination

b. (such as inside information, proprietary and confidential information obtained or disclosed as part of an employment relationship or covered by confidentiality agreements), or any other content that you do not have the right to transmit under law or contractual or management

c. causing injuries to minors in any way

d. Sending, publishing, or transmitting any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of third parties

e. sending, publishing, or otherwise transmitting any material containing software viruses or any other code, file or program designed to interrupt, damage, destroy or operate any software or computer hardware

g. deliberate or unintentional violation of applicable laws or regulations

h. harassment of third parties in any way

i. Illegal collection or storage of personal data about other users

5.2 The Company has the power to discard or delete material that is being transferred to the server that it has licensed if this material infringes any copyright, copyright, copy, pornography, racist or pirated content software, warez sites, serial numbers), concerns drug trafficking, attempted intrusion into a computer or conflicts with any other law. In such cases, the Company has the right, without notice, to immediately deactivate the account and access the site via the internet without any liability for any damage that may be caused to the Customer or to third parties. It then informs the customer to remove the material. In case the customer does not comply directly, the company has the right to completely delete the account.

5.3 The Company follows a very strict policy for spam emails and may cancel the client account in case of sending unorthodox or unwanted spam mail.

An email is spam when it is sent to recipients who have not given their consent to receive it. The customer agrees not to send any of the following types of e-mail:

  • (a) promotional or informational, including but not limited to commercial advertising, only to those who have explicitly requested such emails by the customer.
  • (b) Annoying email, either through the language spoken, the frequency being sent or the size of the messages.
  • (c) chain mails
  • (d) Bulk Advertising or Information Email.

The company reserves the right to decide whether a customer's action is considered as "spam", "mail bombing", or "bulk e-mail". The customer who uses the Company's spamming services will be charged a fee for system administration and recovery costs. The amount is determined solely by the Company.

5.4 The Company has the right to limit the volume of messages sent or received by users in order to maintain the quality of e-mail services to other members and to protect their computer systems.

As the owner and / or manager of the equipment and other resources used to provide services, the Company has the right to block electronic communication from other operators on the Internet.

5.5 Server resources available are solely for use within Company accounts. It is forbidden to allocate resources in any way to third party sites in any form, including but not limited to drawing of graphics or texts from third party sites on a Company server, running banner exchange programs etc.

5.6 SSH access is given at the request of the customer. The Company has the right to refuse access or to give limited access to execute specific orders.

5.7 It is forbidden to attempt to override user authentication or host, network, or account security. It is forbidden to enter information that is not addressed to the Customer. It is forbidden to compromise the security of any network, such as spawning, port scans, ping floods, packet spoofing, forging router information, denial of service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke, teardrop, chat rooms, Internet Relay Chat, IRC bots (such as eggdrop), PhpShell and other similar programs, audio, radio and video streaming and uploading files to the server for downloading by the general public.

5.8 Unauthorized background processes or authorized background processes that compromise server security will result in the termination or termination of the Customer's account.

5.9 The Customer agrees to construct its web sites in such a way as to avoid overloading the Company's Servers by limiting the use of code and applications that require high processing power. The Company is entitled, in the event that the customer's website is causing the problem of hosting services to other clients on the same server, to immediately and without notice disable access to the client's website. In the event that the Company makes such an action, the Customer will be informed as soon as possible and the Company will cooperate with the customer in order to eliminate the reason that led to the suspension of the services with a corresponding financial charge at the discretion of the Company.

5.10 The customer agrees to the following terms for the shared web hosting environment:

  • a. Do not use equal or more than 25% of server resources for longer 90-second intervals. This includes any actions that can cause overloading on the server including CGI Scripts, PHP Scripts, FTP, HTTP, SMTP load etc.
  • b. Do not run any autonomous process on the server.
  • c. Do not perform demos / daemons and any executable files that make excessive use of bandwidth, such as IRCD, chat demons, executables etc.
  • d. Do not perform any type of web spider or indexer (including Google Cash / AdSpy).
  • e. Do not execute any bit torrent application, track or client. You prohibit the hosting or interconnection of any illegal moving files.
  • g. Do not participate in any activity associated with file-sharing & peer-to-peer networks.
  • h. Do not run any gaming servers such as counter-strike, half-life, battlefield1942 etc.
  • i. Do not perform cron tasks & schedules tasks at intervals of less than 15 minutes.
  • i. Not to use Script to call any file that is not local. Calling any file or url on a remote server must be reported to the company when it concerns shared hosting hosting packages. The company has the right to forbid this without giving it to the customer.
  • Mr. Do not have mailbox size larger than 500 MB.

5.11 The Customer must use the site solely as a conventional website. The use of the Company's services and equipment must always be in a manner consistent with this Agreement and should in no way impair the operation of the Company's equipment or network. Using excessive system resources is not acceptable. In the event that Customer's use of the Company's services creates, in the Company's judgment, an overload of the Company's equipment and resources, the Company may suspend the operation of the account until the cause of the overload has been determined and resolved. The Company reserves the right to disable intensive mechanisms that are charged to the CPU.

5.12 Shared Hosting accounts may not be resold to third parties. If a customer wishes to resell hosting services, he or she should use a reseller package.

5.13 The Customer understands and agrees that no part of the services provided by the Company, such as data storage, e-mail or bandwidth, may be used for back-up purposes. The customer is not allowed to upload, download or store files that are not directly related to what is necessary for the operation of the site, except for the maintenance of a backup of the customer's website.

5.14 The client must oversee the size of the space occupied by him and other users of his account on the Company's hard drives so that he does not exceed the limits set. If the occupied space exceeds the limits, the Company will charge the customer for the use of the additional resources and reserves the right to delete records to return the space used to the allowable limits.

5.15 It is the responsibility of the client to ensure that the code and the applications installed in his / her account are secure and that the permissions of the directories and files are correct, regardless of how they were installed. Wherever possible, the client must put 755 or as restrictive as possible on the directories and files. The customer is responsible for all the actions that take place in his / her account.

5.16 The client must use a secure password. Secure passwords are codes consisting of characters belonging to different character sets (Headline, lowercase letters, numbers and symbols), are at least 12 characters long and difficult to guess. If the password used by the client is not secure and therefore compromises the security of shared hosting services, the account may be suspended until a more secure password is used.


6. Terms of Use Free Web Hosting

6.1 The Hosting Hosting package is provided to customers who have registered or renewed a domain name in the Company, or have transferred it from another Registrar to the Company and do not use other paid Hosting services for that domain.

6.2 The Free Hosting package is provided free of charge on an annual basis or until the end of that domain. The renewal of Free Hosting can be done one month before the end of hosting if the domain for which this service is activated is active on the same client account and the Company continues to be a domain registrar.

6.3 The Free Hosting package is associated with a specific domain name. Users who use the Free Hosting package but are no longer entitled to maintain their domain outside of the Company will need to upgrade their hosting package to one of the other paid packages within a week. After a week the Free Hosting account will be deleted.


7. Expiration notifications 

7.1 Customer receives automated alerts for the upcoming 60, 30, 7, 3, and 2 days of service expiration on their emails, expiration date, expiration date and 3 days after maturity.

The customer can, through his account, determine himself how many days before the end of the service he wants to receive notifications. Fixed are the notifications of 30 and 5 days before expiration and 3 days after maturity.

If the domain needs to be renewed for specific days before its expiration, the dates for sending emails are changed and adjusted to take these days into account.

7.2 If the automatic credit card renewal service has been activated, the customer receives automated notices in the e-mail administration to try to debit his credit 33 days before the expiration date of his service. In the event of unsuccessful debit of his credit card, the customer receives an email notification 30 days prior to expiration. In the event of failure and the second automatic renewal attempt, the customer receives a new informational email so that he can carry out a manual renewal of his services.

If the domain needs to be renewed some days before its expiration, the dates for sending emails are changed and adjusted to take these days into account.

Domains with automatic renewal enabled normally receive expiration warning emails within the last 20 days before expiration, provided they are allowed to renew during this period.

7.3 At the expiration date of his domain, a customer automatically receives a notification message to the management e-mail that his domain has expired or has gone into quarantine status.

7.4 The client has the ability to enable the receipt of expiration warning notifications via sms. The customer selects how many days before the expiration of the domains he wants to receive the expiration warning sms. The default value is 10.

8. Security of transactions

General safety conditions

8.1 All transactions you make through the Company are governed by International and European Law, which regulates issues relating to electronic commerce as well as by the Law on Consumer Protection (Law 2251/1994), which regulates issues related to sales from distance. The Company recognizes the importance of the security of Personal Data and Electronic Transactions and has taken all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information relating to your personal information is secure and confidential. The security of the Company's Online Store is achieved by Customer Recognition.

8.2 The codes used for identification are two: the Username and the Personal Security Password, which each time you register them provide access with absolute security to the Customer's personal data. It is possible to modify the Personal Security Password as often as the Customer desires. The only person who has access to the data is the customer through the above codes and is solely responsible for maintaining his / her secrecy by third parties. The code used by the Customer must be more than 8 characters, with a combination of letters, numbers and symbols. In case of loss or leakage, the Company should immediately notify the Company. The Company is not responsible for the use of the password by an unauthorized person. The Company's online store does not in any way disclose or disclose the personal data and information it provides to the Company. The personal data that the Customer places at the Company's disposal are used exclusively for the execution of the transactions.All information is retained by taking the necessary security measures described by ISO27001: 2013 with which the Company is certified.

Communication

8.3 The customer must always have his contact information up-to-date and notify the Company of any change. Communicating and updating the Company to the Customer for issues related to its account (upgrades to servers, expiration - renewal of subscriptions etc.) is carried out by email or through relevant information pages on the Company's website. The Customer must regularly check the email he has designated as the primary contact email and the Company's website to be informed of matters relating to his account and subscriptions.

Trading Confidentiality

8.4 All information transmitted by the Company's customer / subscriber is confidential and the Company has taken all necessary measures to use them only when deemed necessary within the framework of the services provided.

Some of the measures taken are the following:

a. Only authorized employees have access to transaction information and only when necessary, e.g. for the processing of applications. 
b. The Company does not disclose the details of its customers and transactions unless it has a written authorization from the client or is required by a court order or decision of another public authority. 
c. In the event that the Company uses third parties to support its systems, it takes care to ensure confidentiality. 
d. The customer may ask for any information that may be held for him / her as well as the correction if he / she can substantiate the existence of an error. 
e. For security, the Customer should treat all information provided through the Service as confidential and confidential and not make any disclosure to third parties. 
g. The Customer's email address is used by the Company to send newsletters about the company and any new offers or discounts provided by the Company. 


9. Pricing, Payment and Service / Agreement Termination

Pricing policy

9.1 The prices quoted are in euro and do not include VAT. Payment of services and products is done in advance. The Company reserves the right to change prices without prior notice from the customer. It is understandable that the customer always pays the price indicated on the relevant price lists for this product or service at the time of order. Any costs of repayment of services (bank deposit charges etc.) are charged to the customer.

9.2 The Company has the right to offer packages or offers that have more favorable terms or prices than those that existed when the customer originally purchased services from the Company. These price and condition changes do not affect the parties' existing values.

9.3 Discount coupons and any offers referring to the products on the Company's website only apply during the initial purchase and do not affect the renewal price of any service or product. Discount coupons do not work in conjunction with other discounts that customers are entitled to.

9.4 The price paid by the customer to the Company for hosting services will never change after the order. The Company reserves the right to change at any time the resources and prices of hosting services displayed on its site for purchase by prospective customers.

9.5 Provide data necessary for transactions

a. For purposes of transaction identification and security, the Customer, if requested by the company, should provide further details such as his / her identity, passport, etc.

b. If Customer does not provide the requested data or the transaction has not been successfully identified by the Company, the Company has the right not to provide the service and not to refund the amount of the charge relating to this transaction.

9.6 Pay with Credit Card

a. The Customer has the ability to repay his orders through a credit card. The credit card is charged after checking and certifying its details and its validity. The customer is solely responsible for correctly recording the credit card details.

b. The Customer who orders web hosting services can choose from within the company's management environment to automatically charge their credit card each month (or according to the renewal cycle of the domain hosting subscription every 1, 3, 6, 12, 24, 36, 48 or 60 months) and give the Company the right to collect the corresponding amount on a predetermined date each month or in such a regular period and in which the service ordered by the Customer is due.

9.7 Pay with a bank deposit

The customer has the ability to repay his orders by paying to a bank (in a shop, via e-banking or phonebanking). In this case, the Customer has to pay any commissions of the banks and in any case send by e-mail to the hostmaster [@] dataways.gr a ​​deposit slip where the service for which he / she makes the deposit should be mentioned.

Service / Agreement Termination

9.8 This agreement may be terminated by any of the parties without cause. The Company is not obliged to refund the agreed amount for the period remaining from the day of the interruption until the normal termination of the contract in the event that the customer requests the interruption or the contract is terminated by the Company in the event of a breach of its terms by the customer .

9.9 If the Customer declares that he / she does not wish to continue the services, then the company suspends the operation of the Customer's web site and deletes it from its servers without further notice.

9.10 The Company reserves the right to deny, terminate or disable the services it provides to the Customer at will, with or without notice, and will not be responsible for any damages, whether positive or negative, resulting from the termination of a web site site from a server or terminating some other service. Restoring the files to a web hosting account is charged.

9.11 In the event that Customer retains one or more services in its account, the Company has the right to suspend, discontinue or delete all domains or hosting accounts, whether paid or not.

9.12 The Company reserves the right to cancel an account, including files and content, for any reason, at any time. The Customer agrees to keep backup copies of all files and databases he hosts in the Company and agrees that the Company will not be held responsible for any loss of data. The Customer is responsible for backing up his data.

9.13 If the Customer does not wish to further service the Company, he / she must declare it to the Company via email at hostmaster [@] dataways.gr.

9.14 In case of late payment or if it is impossible to charge the customer's credit card, our Services are scheduled to be interrupted automatically.


10. Renewal of Services

10.1 This agreement is automatically renewed in accordance with the current price list for the type of service provided during the renewal period unless the customer does not wish to cooperate with the Company and informs it.

10.2 In the event of payment of a subscription to a bank (DIAS system) through a fund, e-banking or telephone-banking, the Customer has to pay any commissions from the banks.

10.3 In any case, the customer must check that the company has received notice of the payment of its subscription and activated / renew the services for which it has paid. In the event that the company can not verify the balance payment data from renewal of services (eg due to a faulty FAX, failure to deliver the email to the Company), the company stops the operation of the services without any liability for any damages or damage caused by the termination / interruption of its services to the Customer.

10.4 The Company as a certified reseller provides new domain name registrations for gtlds, such as .com, .net, .biz, etc. For already registered domains, the transfer takes place automatically at the next renewal. The transfer is completed within 5 days of the date of the order renewal of the domain and then the renewal is completed. No nameservers can be changed during the 5 days. Domain change in the domain can be done normally, 60 days after renewal.

10.5 When a domain name enters a redemption, the cost of renewal is incremented based on the redemption fee, which varies depending on the outcome. The customer must contact the Company support department to be informed of the redemption renewal cost for that particular domain of interest.


11. Additional Fees

The Company is not responsible for any taxes or fees to be paid in any country and in accordance with any tax laws and regarding transactions made by the Customer through the offered server. The customer agrees that he has full responsibility for the taxes or fees or fees associated with the use of the server or its products or services or the transactions it carries out.


12. Limitation of Liability - Ensure - Compensation

12.1 The Company makes major efforts to ensure that its website includes accurate and up-to-date information. However, it is not bound by the accuracy, timeliness and completeness of the content that is published and consequently does not bear any responsibility. Specifically, the Company must check its site for its functionality and display for the latest browser versions: Goolge Chrome, Mozilla Firefox, and Internet Explorer. The Company is not responsible for any change in the functionality or content of its website due to the Customer's use of an earlier version of the above browsers or any other browser.

12.2 The Customer agrees that he will defend against any court, ensure, keep away from any risk, from all claims, losses, claims and liabilities, the Company and will cover it against any financial costs including lawyers' fees, will also cover it from any claim or claim for loss or damage or any other cause raised by itself or by any third party against the Company or the Customer due to the activities and services or other acts or the content and information that has been initiated through the Company's server or due to malfunction of any of our servers, with or without the consent of the Customer or its affiliate.

12.3 In addition, the Customer expressly declares and undertakes hereby that in the event that any claim, claim or other legal claim or administrative proceeding is raised against the Company and arises from the breach of any kind of third party rights, it is obliged to intervene in the court or the administrative procedure and on the other hand fully compensates the Company if the latter is required to pay compensation or any other expense.


13. Accuracy of contact information

13.1 The Customer must disclose to the Company the email addresses to which notifications, extraordinary communications or invoices will be sent. In addition, the Customer expressly states that the specific email addresses and any kind of information about them are in its full, exclusive control. These addresses should not be accessible to third parties unless they are authorized by the Customer himself. The Company has no responsibility for the access of any third party to the Customer's email addresses or for any damage that the Customer may suffer from the access and / or use of his email addresses by third parties.

13.2 For any change to the particulars he has stated and especially to the email address information, the Customer is solely responsible, who must inform the Company about the changes. The Company assumes no responsibility in the event of failure or delay in informing the Customer of the issue of an invoice for the above reason.

13.3 The Company has no liability for any damages (positive or negative) of the customer and / or third parties arising out of the customer's inability or delay in accessing the e-mail.

13.4 The Customer accepts that the Company makes every reasonable effort to ensure the availability of the electronic invoicing service.


14. Acceptance of Terms of Use

14.1 These Terms of Use of the Company's website are based on all legal rules of Greek territory, governed by Greek law, by the applicable European Union legislation and by the International Treaties and are interpreted in accordance with its rules good faith, business ethics and the social and economic purpose of the right. In the event that a term or provision of these terms of use is found to be invalid or void, such voidability will not affect the validity of the other terms and the parties will make every effort to remedy the invalid or voidable provisions or terms, with others as close as possible to the content of the invalid or voidable terms or provisions.

14.2 Service subscribers of the Company should be at the age of 18.

14.3 The use of the Company's websites assumes that you agree to all the terms on this website and the reading of this text is required prior to the use of our services and the submission of any order of services or products and in addition your consent as well and the full and unconditional acceptance of the stated terms is expressed, certified and stated responsibly by using the presentation and / or mouse click on the link "I have read and agree to the Terms of Use th "and any other link can lead to a service order or use of Company websites, and is considered as your signature in this keimeno.

14.4 The Company provides the Customer with Third Party Software depending on the service ordered. The license terms governing the use of third party software may differ from the terms of use of the Company. Company customers are bound by all third party software license terms and must accept them. The provision and supply of third party software is not part of the Company's software. The Company may not provide support or warranties regarding the use and functionality of such third-party software.

14.5 Any electronic ordering of services is sent to the Company via the Internet if and only if the Customer has previously unconditionally accepted the aforementioned terms of the agreement as a further proof that the Customer was fully aware of the terms and agreed unconditionally with them.

14.6 The Customer agrees that any dispute arising out of the use of this presentation will be enforced by the laws of the Greek State and the competent court for the resolution of these will be the Courts of Thessaloniki. The Company has the right to modify the Terms of Use of the Service Agreement without notice.

14.7 The terms contained herein replace any other agreement or negotiation between the Customer and the Company, verbally, in writing or otherwise, including any representations made by a Company representative.


15. Terms of use of reseller services

In addition to the above Terms and Conditions, if the customer acts as the reseller of the Company's services, the following provisions apply in addition:

15.1 The reseller acting on behalf of his client fully agrees with the terms and conditions of the company. The reseller also agrees that he will act in accordance with the terms and conditions of the Company as they apply at the time of establishing a business relationship between the reseller and his customer. The reseller is required to include the terms and conditions of the Company in the agreements with his clients. The Customer's responsibility for its domain name remains unaffected.

The Company provides a non-exclusive, nontransferable and limited license to use the Reseller API to make it easier for the reseller to register and manage Domain Names and other services on behalf of its clients.

The content available through the service is the property of the Company and is protected by intellectual property rights as well as other copyright laws. Further content on the website may be subject to additional restrictions. You agree not to duplicate, distribute, disseminate, sell, publish, transmit or circulate this content through your website without the express consent of the Company, not collect personal data of your customers, disclose personal customer data to third parties and not make misuse of the system we have.

You agree not to post on your website or any other document or other communication with your customers that you are an authorized Registrar of EETT or any domain name authority whose Registry / Reseller is the Company.

15.2 The reseller must designate the Company as the initial registrar / reseller if requested by his customer.

15.3 The Reseller must ensure that the personal data and contact details provided by the customer for any service are provided to the initial registrar or that they are kept under escrow or, alternatively, will display a distinct note to his clients when using the service that no escrow is used for their data. In the case of escrow, the escrow agreement will at least ensure that the data will be given to the registrar in the event of breach of the agreement by the reseller and that such violation is detrimental to consumers or the common interest.

15.4 By registering as a reseller of domain names and other related services (hereinafter "Services"), you represent that you agree to the terms and conditions contained in this Agreement.

The Services include the following:

  • a) Domain names registered by the Company including the WHOIS service
  • b) DNS services
  • c) Domain name control
  • d) Other services such as web hosting,
  • e) Phone and email support

You and / or your customers may be the direct users of the service. In addition, your customers may be resellers of your services ("resellers").

15.5 The reseller is obliged to have an order approved by his client in order to be allowed to act in the name of his client. Every order from a reseller to a customer should be clear and demonstrable. Also :

  • a) The reseller is obliged to inform his Customer about the domain name issues and to take the necessary actions on behalf of his / her Customer.
  • b) The Company reserves the right to contact the customer to accept it prior to the change or addition of data on the domain names.
  • (c) The Reseller undertakes to include in his / her own Terms and Conditions that the Reseller (acting as a supplier / registrar for his / her clients) has the permission of his / her customer to sign for domain name registrations and transfers and to modify the data on domain names as defined in the General Terms and Conditions. These rules also apply to other products or services provided by the Company.
  • d) If the reseller requests to register a domain name for which a home address is required, the reseller should provide such an address.

15.6 The reseller is responsible for the provision of domain name search, pricing, and technical support services to his clients and resellers under his account. The Company will provide support to you during office hours, which are 9 in the morning to 5 in the afternoon on business days. The type of support services and the terms of their provision are set out in a relevant paragraph hereof and are described in the relevant pricelist.

The Company may, but does not have to, provide support directly to reseller's customers. If the Company receives messages from your registrars or from third parties about services provided from the reseller's account, the Company is responsible for transmitting these communications directly to the reseller.

If timely support is required, the Company may directly serve the reseller's customer.

If the Company believes that you provide inadequate support to reseller's customers (resulting, for example, from an excessive number of support calls directly from your customers), then this may be considered a breach of contract by the reseller.

You commit yourself intentionally or not to misuse your service infrastructure. "Misuse" means any action that will degrade the service to other users.

15.7 The Reseller is fully responsible for all financial consequences arising from any order, and for any other financial consequences resulting from the Terms of Use. 
The Company reserves the right to suspend the service or part of it or to exclude its use or access to it if any of the following circumstances apply:

  • a) If you fail as a reseller to pay any debts to the Company. The Company may discontinue the services provided to the reseller's account in the event that it is unable to cover its debts within the specified dates of the agreement.
  • b) If excessive use or misuse of service or service technology causes problems for other users of other services and the Company's system.
  • c) If you use Company availability tools or other technologies and tools, then all your affiliations must be made through the Company. Otherwise, the Company reserves the right to suspend the service to the reseller.
  • d) If you indicate on the reseller's website that it is an authorized registrar from EETT or Eurid or ICANN.

15.8 The reseller agrees to keep the financial terms of this agreement confidential.

The Company will in no case be exposed to you or your business for any incidental, consequential, special or punitive damages or lost profits or rights arising from this agreement or any services provided, whether in violation of authorization or any obligation arising therefrom.

It also concludes partnerships or alliances with various suppliers from time to time in order to facilitate the provision of these products and services. However, the reseller recognizes and agrees that the Company shall under no circumstances be liable for the products or services of any third party, nor shall it be liable and exposed to the reseller or any third party for any claims arising out of the use of such products or services.

The reseller has read, understands and agrees to be bound by all of the terms and provisions of this agreement, as well as any additional policies or policies that may be enacted by the Company from time to time. This agreement, as well as any additional Company policies and policies, together with all additional amendments, constitute the full and exclusive agreement between the reseller and the Company regarding the use of the services while displacing and regulating all previous proposals, agreements, or other communications.

The Company, at its discretion, may choose to change the terms, provisions and operation of this website and service at any time. By using this service you waive any rights or claims you may have against the Company.


16. Support services

The Company will provide support services for problems arising from proper operation and within the terms of the provision of services referred to herein subject to the following terms and conditions:

16.1 The support services involve solving customer problems or requests made either through the ticketing system or by email to hostmaster [@] dataways.gr.

16.2 Support services are provided directly to the Customer of the Company or the Reseller and not to the Seller's customers.

16.3 Support services do not include management services that the Customer can complete on its own through the available Control Panel management tools. In the event of misuse of the support services, an additional charge may be imposed which is subject to the judgment of the Company.

16.4 Support services are provided on working days and days from 9am to 5pm.

16.5 Support services vary depending on the hosting package chosen by the customer and described in the Hosting Pricelist.

16.6 The Company makes every effort to resolve support issues as soon as possible but due to a possible workload there is a grading in the maximum response time and maximum recovery time in these requests depending on the Hosting Services (SLA) package.