Terms of Web Hosting Services
is a Shared Web Hosting product and services website created by Dataways SA,
hereinafter referred to as the Company, based in Thessaloniki, at 27, G. Scholis Ave.
, with Tax ID EL800623125 and Tax Office "FAE Thessalonikis". The
following terms and conditions will apply to the use of the above-mentioned
Company website located at https://dwh.dataways.gr . By
using this website and the services provided by the Company, the users indicate
the full acceptance of the terms and conditions of the present or future set by
1.2 If a
user does not agree to these terms and conditions, he / she must not use the
services of the Company's website. Users
of the Company's services or visitors to dwh.dataways.gr will be referred to
hereinafter as "Customer", regardless of whether they make orders for services
or products from the Company.
2. Intellectual Property
site is one of the official online stores of the Company. The
content of the website, including images, graphics, photographs, designs, texts,
services and products, are intellectual property of the Company and are
protected by the relevant provisions of Greek law, European law and
2.2 It is
prohibited to copy, transfer, resell, distribute, process, generate derivative
material about the source of the content of the website. Any
reproduction, re-issue, upload, transmission or any other use of the Content in
any manner or medium for commercial or other purposes is permitted only upon
prior written permission of the Company or any other copyright holder. Names,
images, logos and distinctive features representing the Company or third parties
and their products or services are trademarks of the Company or third parties
protected by the relevant trademark laws. Their
appearance on the website should in no way be construed as a transfer or
assignment of a license or right of use.
3. Services and Corporate
Customer assures that the material "uploaded" to the server will be ready and
will not need any further processing by the Company to operate. The
Company has the right to access the Customer's files, web pages and data.
Company communicates to the customer by email the way in which it can access its
Control Panel and how to publish its files on the Internet, installing its email
accounts and its Control Panel.
Customer agrees that he / she has the necessary knowledge to construct / publish
on the Internet his / her web pages and that the Company is not responsible for
giving this knowledge or other programming knowledge to the Customer or for
training him / her. The
Company is not obliged to provide technical support other than those specified
Company could exceptionally, if it wishes, provide support and suggestions on
issues not related to hosting the site (additional Technical Support).
request for additional Technical Support may be rejected by the Company with or
without reason. It
is the exclusive choice of the Company if it will provide any additional
Technical Support and if done once, it may be terminated at any time without
notice and without any liability or liability for the Company.
Company does not control the content of information passing through its network
of servers, nor does it guarantee the reliability of any information displayed
on the Internet through or through its services. In
addition, it does not warrant the commercial or personal creditworthiness of
anyone present on the internet or the fulfillment of any specific promises /
offers by third parties and is not responsible for any damages that may occur to
the customer or to those who deal with him, including the loss of data, cause of
delays, or interruption of services for any cause, error or omission.
use of any information provided via the Internet is the responsibility of the
person using it and the Company has no responsibility for the accuracy and
quality of this information. The
connection speed reported on the website represents the speed to the mains
network and not the speed from end to end.
Company has no responsibility for any damage caused in case of unavailability of
the network or the system and does not guarantee that the hosting service will
be uninterrupted or there will be no error due to the specific nature of the
Internet and the networks through which they are distributed the information.
Company, under any circumstances and circumstances and for any reason, has no
responsibility for any damage resulting from the use, availability or
unavailability of the services it offers.
Company regularly upgrades the software running on its servers in order to
maintain security levels at the highest level and to provide the latest versions
of the software. It
is the sole responsibility of the client to update his / her web pages (the php
code, mysql queries etc. of the websites that the Customer maintains at the site
provided by the Company) so that they are compatible with the Company's servers. The
Company is not responsible for any loss, damage and moral damage resulting from
these upgrades as well as the customer's inability or reluctance to adapt its
websites to the upgraded versions of the various applications and programming
languages installed on its servers Company.
Company shall not be liable or liable for any loss, damage and non-material
damage resulting from a failure to provide services or Technical Support, and
the Customer is bound to accept that it will not raise any claims whatsoever.
Company periodically backs up files and databases of Customers who use hosting
services on its servers. The
Company assumes no liability if the backup is not up to date or can not be used. File
recovery from backup is charged. The
Customer is required to keep a backup of its files and databases using the
corresponding Backup / Restore tool provided through the Control Panel.
Company will work with law enforcement authorities regarding the site, data,
e-mail and customer content. This
may lead the Company to disclose all information provided to the Company,
including information on the Company's servers, records, and customer databases.
Company is not liable to customers / users for any damages that may arise from
the execution or not of their order or from the provision of the service. It
also reserves the time of delivery of products / services in cases of force
Company enters into partnerships or alliances with other companies and
Customer acknowledges and agrees that the Company shall in no event be liable
for the products or services of any third party nor shall it be liable and
exposed to the customer or any third party for any claims arising out of the
provision of such products or services.
the server hosting your hosting package has a physical downtime greater than
0.1% within a calendar month, you can receive a month in credits in your
account.The approval of credits is at the discretion of the company and depends
on the reasoning you declare. Data
from third-party server monitoring can not be used as evidence for a variety of
reasons, such as third-party network capacity / availability, etc. Server
availability is defined as the availability of the operating system and the Web
Server, which may differ from the availability of other individual services. To
request credits for your account, please email us at hostmaster [@] dataways.gr,
sending your reasoned request. All
requests must be sent by email. The
availability guarantee applies only to webhosting packages.
web hosting accounts automatically display a "Under Construction" page once they
are activated. This
page informs users that the hosting account has been created in the Company. The
"Under Construction" page can be removed by the user at any time, once it has
access to the web hosting account. The
"Under Construction" page may include items such as,
(i) links to products or services of the Company
(ii) advertisements for third - party products and services;
(iii) information search form on the Internet.
4. Regulation of
Management and Assignment of Domain Names
customer / user and / or future owner of the domain names must read, understand
and agree with the Regulations for the Management and Assignment of Domain Names
and all their modifications. On
the EETT website
http://www.eett.gr there are all regulatory texts for .GR
domain names and any modifications thereto.
Company has no responsibility if ,
prior to or after payment of the customer's order, the selected
domain has been patented by another, while the Company completes the guarantee
after confirmation of the Customer's payment. If
this happens, the customer can search for and register another domain.
Domain name registration is not completed until the client's payment is
confirmed by the company's accounting department. Confirmation
by the accountant is within 1-2 business days of the deposit date. If
the customer wants to immediately register and activate his domains, he should
choose a credit or credit payment.
.NET, .ORG, .INFO, etc. domain names that have been updated within 45 days in
their current registrar are not renewed for one additional year by transferring
them to the Company as foreseen.
5. User Liability and
Customer accepts that he will not use the Company's Web site, its services and
posting, transmitting or transmitting any content is illegal, harmful,
threatening, abusive, libelous, defamatory, defamatory, vulgar, obscene,
libelous, violating someone else's privacy, showing empathy or expressing
racial, national or other discrimination
as inside information, proprietary and confidential information obtained or
disclosed as part of an employment relationship or covered by confidentiality
agreements), or any other content that you do not have the right to transmit
under law or contractual or management
injuries to minors in any way
publishing, or transmitting any content that infringes any patent, trademark,
trade secret, copyright or other proprietary rights of third parties
publishing, or otherwise transmitting any material containing software viruses
or any other code, file or program designed to interrupt, damage, destroy or
operate any software or computer hardware
or unintentional violation of applicable laws or regulations
of third parties in any way
collection or storage of personal data about other users
Company has the power to discard or delete material that is being transferred to
the server that it has licensed if this material infringes any copyright,
copyright, copy, pornography, racist or pirated content software, warez sites,
serial numbers), concerns drug trafficking, attempted intrusion into a computer
or conflicts with any other law. In
such cases, the Company has the right, without notice, to immediately deactivate
the account and access the site via the internet without any liability for any
damage that may be caused to the Customer or to third parties. It
then informs the customer to remove the material. In
case the customer does not comply directly, the company has the right to
completely delete the account.
Company follows a very strict policy for spam emails and may cancel the client
account in case of sending unorthodox or unwanted spam mail.
An email is spam when it is sent to recipients who have not given their consent
to receive it. The
customer agrees not to send any of the following types of e-mail:
(a) promotional or informational, including but not limited to commercial
advertising, only to those who have explicitly requested such emails by the
(b) Annoying email, either through the language spoken, the frequency being
sent or the size of the messages.
(c) chain mails
(d) Bulk Advertising or Information Email.
The company reserves the right to decide whether a customer's action is
considered as "spam", "mail bombing", or "bulk e-mail". The
customer who uses the Company's spamming services will be charged a fee for
system administration and recovery costs. The
amount is determined solely by the Company.
Company has the right to limit the volume of messages sent or received by users
in order to maintain the quality of e-mail services to other members and to
protect their computer systems.
As the owner and / or manager of the equipment and other resources used to
provide services, the Company has the right to block electronic communication
from other operators on the Internet.
resources available are solely for use within Company accounts. It
is forbidden to allocate resources in any way to third party sites in any form,
including but not limited to drawing of graphics or texts from third party sites
on a Company server, running banner exchange programs etc.
access is given at the request of the customer. The
Company has the right to refuse access or to give limited access to execute
5.7 It is
forbidden to attempt to override user authentication or host, network, or
account security. It
is forbidden to enter information that is not addressed to the Customer. It
is forbidden to compromise the security of any network, such as spawning, port
scans, ping floods, packet spoofing, forging router information, denial of
service attacks, sniffers, flooding, spoofing, ping bombing, smurfs, winnuke,
teardrop, chat rooms, Internet Relay Chat, IRC bots (such as eggdrop), PhpShell
and other similar programs, audio, radio and video streaming and uploading files
to the server for downloading by the general public.
background processes or authorized background processes that compromise server
security will result in the termination or termination of the Customer's
Customer agrees to construct its web sites in such a way as to avoid overloading
the Company's Servers by limiting the use of code and applications that require
high processing power. The
Company is entitled, in the event that the customer's website is causing the
problem of hosting services to other clients on the same server, to immediately
and without notice disable access to the client's website. In
the event that the Company makes such an action, the Customer will be informed
as soon as possible and the Company will cooperate with the customer in order to
eliminate the reason that led to the suspension of the services with a
corresponding financial charge at the discretion of the Company.
customer agrees to the following terms for the shared web hosting environment:
not use equal or more than 25% of server resources for longer 90-second
includes any actions that can cause overloading on the server including CGI
Scripts, PHP Scripts, FTP, HTTP, SMTP load etc.
not run any autonomous process on the server.
not perform demos / daemons and any executable files that make excessive use
of bandwidth, such as IRCD, chat demons, executables etc.
not perform any type of web spider or indexer (including Google Cash /
not execute any bit torrent application, track or client. You
prohibit the hosting or interconnection of any illegal moving files.
not participate in any activity associated with file-sharing & peer-to-peer
not run any gaming servers such as counter-strike, half-life,
not perform cron tasks & schedules tasks at intervals of less than 15
to use Script to call any file that is not local. Calling
any file or url on a remote server must be reported to the company when it
concerns shared hosting hosting packages. The
company has the right to forbid this without giving it to the customer.
not have mailbox size larger than 500 MB.
Customer must use the site solely as a conventional website. The
use of the Company's services and equipment must always be in a manner
consistent with this Agreement and should in no way impair the operation of the
Company's equipment or network. Using
excessive system resources is not acceptable. In
the event that Customer's use of the Company's services creates, in the
Company's judgment, an overload of the Company's equipment and resources, the
Company may suspend the operation of the account until the cause of the overload
has been determined and resolved. The
Company reserves the right to disable intensive mechanisms that are charged to
Hosting accounts may not be resold to third parties. If
a customer wishes to resell hosting services, he or she should use a reseller
Customer understands and agrees that no part of the services provided by the
Company, such as data storage, e-mail or bandwidth, may be used for back-up
customer is not allowed to upload, download or store files that are not directly
related to what is necessary for the operation of the site, except for the
maintenance of a backup of the customer's website.
client must oversee the size of the space occupied by him and other users of his
account on the Company's hard drives so that he does not exceed the limits set. If
the occupied space exceeds the limits, the Company will charge the customer for
the use of the additional resources and reserves the right to delete records to
return the space used to the allowable limits.
is the responsibility of the client to ensure that the code and the applications
installed in his / her account are secure and that the permissions of the
directories and files are correct, regardless of how they were installed. Wherever
possible, the client must put 755 or as restrictive as possible on the
directories and files. The
customer is responsible for all the actions that take place in his / her
client must use a secure password. Secure
passwords are codes consisting of characters belonging to different character
sets (Headline, lowercase letters, numbers and symbols), are at least 12
characters long and difficult to guess. If
the password used by the client is not secure and therefore compromises the
security of shared hosting services, the account may be suspended until a more
secure password is used.
Hosting Hosting package is provided to customers who have registered or renewed
a domain name in the Company, or have transferred it from another Registrar to
the Company and do not use other paid Hosting services for that domain.
Free Hosting package is provided free of charge on an annual basis or until the
end of that domain. The
renewal of Free Hosting can be done one month before the end of hosting if the
domain for which this service is activated is active on the same client account
and the Company continues to be a domain registrar.
Free Hosting package is associated with a specific domain name. Users
who use the Free Hosting package but are no longer entitled to maintain their
domain outside of the Company will need to upgrade their hosting package to one
of the other paid packages within a week. After
a week the Free Hosting account will be deleted.
receives automated alerts for the upcoming 60, 30, 7, 3, and 2 days of service
expiration on their emails, expiration date, expiration date and 3 days after
The customer can, through his account, determine himself how many days before
the end of the service he wants to receive notifications. Fixed
are the notifications of 30 and 5 days before expiration and 3 days after
If the domain needs to be renewed for specific days before its expiration, the
dates for sending emails are changed and adjusted to take these days into
the automatic credit card renewal service has been activated, the customer
receives automated notices in the e-mail administration to try to debit his
credit 33 days before the expiration date of his service. In
the event of unsuccessful debit of his credit card, the customer receives an
email notification 30 days prior to expiration. In
the event of failure and the second automatic renewal attempt, the customer
receives a new informational email so that he can carry out a manual renewal of
If the domain needs to be renewed some days before its expiration, the dates for
sending emails are changed and adjusted to take these days into account.
automatic renewal enabled normally receive expiration warning emails within the
last 20 days before expiration, provided they are allowed to renew during this
the expiration date of his domain, a customer automatically receives a
notification message to the management e-mail that his domain has expired or has
gone into quarantine status.
client has the ability to enable the receipt of expiration warning notifications
via sms. The customer selects how many days before the expiration
of the domains he wants to receive the expiration warning sms. The
default value is 10.
8. Security of
transactions you make through the Company are governed by International and
European Law, which regulates issues relating to electronic commerce as well as
by the Law on Consumer Protection (Law 2251/1994), which regulates issues
related to sales from distance. The Company recognizes the importance of the
security of Personal Data and Electronic Transactions and has taken all the
necessary measures, using the most up-to-date and advanced methods, to ensure
maximum security. All information relating to your personal information is
secure and confidential. The security of the Company's Online Store is achieved
by Customer Recognition.
codes used for identification are two: the Username and the Personal Security
Password, which each time you register them provide access with absolute
security to the Customer's personal data. It
is possible to modify the Personal Security Password as often as the Customer
only person who has access to the data is the customer through the above codes
and is solely responsible for maintaining his / her secrecy by third parties. The
code used by the Customer must be more than 8 characters, with a combination of
letters, numbers and symbols. In
case of loss or leakage, the Company should immediately notify the Company. The
Company is not responsible for the use of the password by an unauthorized
Company's online store does not in any way disclose or disclose the personal
data and information it provides to the Company. The
personal data that the Customer places at the Company's disposal are used
exclusively for the execution of the transactions.All information is retained by
taking the necessary security measures described by ISO27001: 2013 with which
the Company is certified.
customer must always have his contact information up-to-date and notify the
Company of any change. Communicating
and updating the Company to the Customer for issues related to its account
(upgrades to servers, expiration - renewal of subscriptions etc.) is carried out
by email or through relevant information pages on the Company's website. The
Customer must regularly check the email he has designated as the primary contact
email and the Company's website to be informed of matters relating to his
account and subscriptions.
information transmitted by the Company's customer / subscriber is confidential
and the Company has taken all necessary measures to use them only when deemed
necessary within the framework of the services provided.
Some of the measures taken are the following:
authorized employees have access to transaction information and only when
necessary, e.g. for
the processing of applications.
Company does not disclose the details of its customers and transactions unless
it has a written authorization from the client or is required by a court order
or decision of another public authority.
the event that the Company uses third parties to support its systems, it takes
care to ensure confidentiality.
customer may ask for any information that may be held for him / her as well as
the correction if he / she can substantiate the existence of an error.
security, the Customer should treat all information provided through the Service
as confidential and confidential and not make any disclosure to third parties.
Customer's email address is used by the Company to send newsletters about the
company and any new offers or discounts provided by the Company.
9. Pricing, Payment and
Service / Agreement Termination
prices quoted are in euro and do not include VAT. Payment
of services and products is done in advance. The
Company reserves the right to change prices without prior notice from the
is understandable that the customer always pays the price indicated on the
relevant price lists for this product or service at the time of order. Any
costs of repayment of services (bank deposit charges etc.) are charged to the
Company has the right to offer packages or offers that have more favorable terms
or prices than those that existed when the customer originally purchased
services from the Company. These
price and condition changes do not affect the parties' existing values.
coupons and any offers referring to the products on the Company's website only
apply during the initial purchase and do not affect the renewal price of any
service or product. Discount
coupons do not work in conjunction with other discounts that customers are
price paid by the customer to the Company for hosting services will never change
after the order. The
Company reserves the right to change at any time the resources and prices of
hosting services displayed on its site for purchase by prospective customers.
data necessary for transactions
purposes of transaction identification and security, the Customer, if requested
by the company, should provide further details such as his / her identity,
Customer does not provide the requested data or the transaction has not been
successfully identified by the Company, the Company has the right not to provide
the service and not to refund the amount of the charge relating to this
with Credit Card
Customer has the ability to repay his orders through a credit card. The
credit card is charged after checking and certifying its details and its
customer is solely responsible for correctly recording the credit card details.
Customer who orders web hosting services can choose from within the company's
management environment to automatically charge their credit card each month (or
according to the renewal cycle of the domain hosting subscription every 1, 3, 6,
12, 24, 36, 48 or 60 months) and give the Company the right to collect the
corresponding amount on a predetermined date each month or in such a regular
period and in which the service ordered by the Customer is due.
with a bank deposit
The customer has the ability to repay his orders by paying to a bank (in a shop,
via e-banking or phonebanking). In
this case, the Customer has to pay any commissions of the banks and in any case
send by e-mail to the hostmaster [@] dataways.gr a deposit slip where the
service for which he / she makes the deposit should be mentioned.
Service / Agreement
agreement may be terminated by any of the parties without cause. The
Company is not obliged to refund the agreed amount for the period remaining from
the day of the interruption until the normal termination of the contract in the
event that the customer requests the interruption or the contract is terminated
by the Company in the event of a breach of its terms by the customer .
the Customer declares that he / she does not wish to continue the services, then
the company suspends the operation of the Customer's web site and deletes it
from its servers without further notice.
Company reserves the right to deny, terminate or disable the services it
provides to the Customer at will, with or without notice, and will not be
responsible for any damages, whether positive or negative, resulting from the
termination of a web site site from a server or terminating some other service. Restoring
the files to a web hosting account is charged.
the event that Customer retains one or more services in its account, the Company
has the right to suspend, discontinue or delete all domains or hosting accounts,
whether paid or not.
Company reserves the right to cancel an account, including files and content,
for any reason, at any time. The
Customer agrees to keep backup copies of all files and databases he hosts in the
Company and agrees that the Company will not be held responsible for any loss of
Customer is responsible for backing up his data.
9.13 If the Customer
does not wish to further service the Company, he / she must declare it to the
Company via email at hostmaster [@] dataways.gr.
case of late payment or if it is impossible to charge the customer's credit
card, our Services are scheduled to be interrupted automatically.
10. Renewal of Services
agreement is automatically renewed in accordance with the current price list for
the type of service provided during the renewal period unless the customer does
not wish to cooperate with the Company and informs it.
the event of payment of a subscription to a bank (DIAS system) through a fund,
e-banking or telephone-banking, the Customer has to pay any commissions from the
any case, the customer must check that the company has received notice of the
payment of its subscription and activated / renew the services for which it has
the event that the company can not verify the balance payment data from renewal
of services (eg due to a faulty FAX, failure to deliver the email to the
Company), the company stops the operation of the services without any liability
for any damages or damage caused by the termination / interruption of its
services to the Customer.
Company as a certified reseller provides new domain name registrations for
gtlds, such as .com, .net, .biz, etc. For already registered domains, the
transfer takes place automatically at the next renewal. The
transfer is completed within 5 days of the date of the order renewal of the
domain and then the renewal is completed. No
nameservers can be changed during the 5 days. Domain
change in the domain can be done normally, 60 days after renewal.
a domain name enters a redemption, the cost of renewal is incremented based on
the redemption fee, which varies depending on the outcome. The
customer must contact the Company support department to be informed of the
redemption renewal cost for that particular domain of interest.
11. Additional Fees
The Company is not responsible for any taxes or fees to be paid in any country
and in accordance with any tax laws and regarding transactions made by the
Customer through the offered server. The
customer agrees that he has full responsibility for the taxes or fees or fees
associated with the use of the server or its products or services or the
transactions it carries out.
12. Limitation of
Liability - Ensure - Compensation
Company makes major efforts to ensure that its website includes accurate and
up-to-date information. However,
it is not bound by the accuracy, timeliness and completeness of the content that
is published and consequently does not bear any responsibility. Specifically,
the Company must check its site for its functionality and display for the latest
browser versions: Goolge Chrome, Mozilla Firefox, and Internet Explorer. The
Company is not responsible for any change in the functionality or content of its
website due to the Customer's use of an earlier version of the above browsers or
any other browser.
Customer agrees that he will defend against any court, ensure, keep away from
any risk, from all claims, losses, claims and liabilities, the Company and will
cover it against any financial costs including lawyers' fees, will also cover it
from any claim or claim for loss or damage or any other cause raised by itself
or by any third party against the Company or the Customer due to the activities
and services or other acts or
the content and information that has been initiated through the Company's server
or due to malfunction of any of our servers, with or without the consent of the
Customer or its affiliate.
addition, the Customer expressly declares and undertakes hereby that in the
event that any claim, claim or other legal claim or administrative proceeding is
raised against the Company and arises from the breach of any kind of third party
rights, it is obliged to intervene in the court or the administrative procedure
and on the other hand fully compensates the Company if the latter is required to
pay compensation or any other expense.
13. Accuracy of contact
Customer must disclose to the Company the email addresses to which
notifications, extraordinary communications or invoices will be sent. In
addition, the Customer expressly states that the specific email addresses and
any kind of information about them are in its full, exclusive control. These
addresses should not be accessible to third parties unless they are authorized
by the Customer himself. The
Company has no responsibility for the access of any third party to the
Customer's email addresses or for any damage that the Customer may suffer from
the access and / or use of his email addresses by third parties.
any change to the particulars he has stated and especially to the email address
information, the Customer is solely responsible, who must inform the Company
about the changes. The
Company assumes no responsibility in the event of failure or delay in informing
the Customer of the issue of an invoice for the above reason.
Company has no liability for any damages (positive or negative) of the customer
and / or third parties arising out of the customer's inability or delay in
accessing the e-mail.
Customer accepts that the Company makes every reasonable effort to ensure the
availability of the electronic invoicing service.
14. Acceptance of Terms of
territory, governed by Greek law, by the applicable European Union legislation
and by the International Treaties and are interpreted in accordance with its
rules good faith, business ethics and the social and economic purpose of the
or void, such voidability will not affect the validity of the other terms and
the parties will make every effort to remedy the invalid or voidable provisions
or terms, with others as close as possible to the content of the invalid or
voidable terms or provisions.
subscribers of the Company should be at the age of 18.
use of the Company's websites assumes that you agree to all the terms on this
website and the reading of this text is required prior to the use of our
services and the submission of any order of services or products and in addition
your consent as well and the full and unconditional acceptance of the stated
terms is expressed, certified and stated responsibly by using the presentation
"and any other link can lead to a service order or use of Company websites, and
is considered as your signature in this keimeno.
Company provides the Customer with Third Party Software depending on the service
license terms governing the use of third party software may differ from the
customers are bound by all third party software license terms and must accept
provision and supply of third party software is not part of the Company's
Company may not provide support or warranties regarding the use and
functionality of such third-party software.
electronic ordering of services is sent to the Company via the Internet if and
only if the Customer has previously unconditionally accepted the aforementioned
terms of the agreement as a further proof that the Customer was fully aware of
the terms and agreed unconditionally with them.
Customer agrees that any dispute arising out of the use of this presentation
will be enforced by the laws of the Greek State and the competent court for the
resolution of these will be the Courts of Thessaloniki. The Company
terms contained herein replace any other agreement or negotiation between the
Customer and the Company, verbally, in writing or otherwise, including any
representations made by a Company representative.
of reseller services
In addition to
the above Terms and Conditions, if the customer acts as the reseller of the
Company's services, the following provisions apply in addition:
reseller acting on behalf of his client fully agrees with the terms and
conditions of the company. The reseller also agrees that he will
act in accordance with the terms and conditions of the Company as they apply at
the time of establishing a business relationship between the reseller and his
customer. The reseller is required to include the terms and
conditions of the Company in the agreements with his clients. The
Customer's responsibility for its domain name remains unaffected.
provides a non-exclusive, nontransferable and limited license to use the
Reseller API to make it easier for the reseller to register and manage Domain
Names and other services on behalf of its clients.
available through the service is the property of the Company and is protected by
intellectual property rights as well as other copyright laws. Further content on
the website may be subject to additional restrictions. You agree not to
duplicate, distribute, disseminate, sell, publish, transmit or circulate this
content through your website without the express consent of the Company, not
collect personal data of your customers, disclose personal customer data to
third parties and not make misuse of the system we have.
You agree not to
post on your website or any other document or other communication with your
customers that you are an authorized Registrar of EETT or any domain name
authority whose Registry / Reseller is the Company.
reseller must designate the Company as the initial registrar / reseller if
requested by his customer.
Reseller must ensure that the personal data and contact details provided by the
customer for any service are provided to the initial registrar or that they are
kept under escrow or, alternatively, will display a distinct note to his clients
when using the service that no escrow is used for their data. In the case of
escrow, the escrow agreement will at least ensure that the data will be given to
the registrar in the event of breach of the agreement by the reseller and that
such violation is detrimental to consumers or the common interest.
registering as a reseller of domain names and other related services
(hereinafter "Services"), you represent that you agree to the terms and
conditions contained in this Agreement.
include the following:
names registered by the Company including the WHOIS service
d) Other services such as web hosting,
e) Phone and email support
You and / or your customers may be the direct users of the service. In
addition, your customers may be resellers of your services ("resellers").
reseller is obliged to have an order approved by his client in order to be
allowed to act in the name of his client. Every
order from a reseller to a customer should be clear and demonstrable. Also
a) The reseller is obliged to inform his Customer about the domain name
issues and to take the necessary actions on behalf of his / her Customer.
b) The Company reserves the right to contact the customer to accept it prior
to the change or addition of data on the domain names.
(c) The Reseller undertakes to include in his / her own Terms and Conditions
that the Reseller (acting as a supplier / registrar for his / her clients)
has the permission of his / her customer to sign for domain name
registrations and transfers and to modify the data on domain names as
defined in the General Terms and Conditions. These
rules also apply to other products or services provided by the Company.
d) If the reseller requests to register a domain name for which a home
address is required, the reseller should provide such an address.
reseller is responsible for the provision of domain name search, pricing, and
technical support services to his clients and resellers under his account. The
Company will provide support to you during office hours, which are 9 in the
morning to 5 in the afternoon on business days. The
type of support services and the terms of their provision are set out in a
relevant paragraph hereof and are described in the relevant pricelist.
The Company may, but does not have to, provide support directly to reseller's
the Company receives messages from your registrars or from third parties about
services provided from the reseller's account, the Company is responsible for
transmitting these communications directly to the reseller.
If timely support is required, the Company may directly serve the reseller's
If the Company believes that you provide inadequate support to reseller's
customers (resulting, for example, from an excessive number of support calls
directly from your customers), then this may be considered a breach of contract
by the reseller.
You commit yourself intentionally or not to misuse your service infrastructure. "Misuse"
means any action that will degrade the service to other users.
Reseller is fully responsible for all financial consequences arising from any
The Company reserves the right to suspend the service or part of it or to
exclude its use or access to it if any of the following circumstances apply:
a) If you fail as a reseller to pay any debts to the Company. The
Company may discontinue the services provided to the reseller's account in
the event that it is unable to cover its debts within the specified dates of
b) If excessive use or misuse of service or service technology causes
problems for other users of other services and the Company's system.
c) If you use Company availability tools or other technologies and tools,
then all your affiliations must be made through the Company. Otherwise,
the Company reserves the right to suspend the service to the reseller.
d) If you indicate on the reseller's website that it is an authorized
registrar from EETT or Eurid or ICANN.
reseller agrees to keep the financial terms of this agreement confidential.
The Company will in no case be exposed to you or your business for any
incidental, consequential, special or punitive damages or lost profits or rights
arising from this agreement or any services provided, whether in violation of
authorization or any obligation arising therefrom.
It also concludes partnerships or alliances with various suppliers from time to
time in order to facilitate the provision of these products and services. However,
the reseller recognizes and agrees that the Company shall under no circumstances
be liable for the products or services of any third party, nor shall it be
liable and exposed to the reseller or any third party for any claims arising out
of the use of such products or services.
The reseller has read, understands and agrees to be bound by all of the terms
and provisions of this agreement, as well as any additional policies or policies
that may be enacted by the Company from time to time. This
agreement, as well as any additional Company policies and policies, together
with all additional amendments, constitute the full and exclusive agreement
between the reseller and the Company regarding the use of the services while
displacing and regulating all previous proposals, agreements, or other
The Company, at its discretion, may choose to change the terms, provisions and
operation of this website and service at any time. By
using this service you waive any rights or claims you may have against the
16. Support services
The Company will provide support services for problems arising from proper
operation and within the terms of the provision of services referred to herein
subject to the following terms and conditions:
support services involve solving customer problems or requests made either
through the ticketing system or by email to hostmaster [@] dataways.gr.
services are provided directly to the Customer of the Company or the Reseller
and not to the Seller's customers.
services do not include management services that the Customer can complete on
its own through the available Control Panel management tools. In
the event of misuse of the support services, an additional charge may be imposed
which is subject to the judgment of the Company.
services are provided on working days and days from 9am to 5pm.
services vary depending on the hosting package chosen by the customer and
described in the Hosting Pricelist.
Company makes every effort to resolve support issues as soon as possible but due
to a possible workload there is a grading in the maximum response time and
maximum recovery time in these requests depending on the Hosting Services (SLA)